At Rupezy, we take pride in providing high-quality, eco-friendly home appliances. We want you to be completely satisfied with your purchase. This Refund Policy outlines the guidelines for returns, exchanges, and refunds for products purchased from our website or physical store.
You may return most new, unopened items within 30 days of delivery for a full refund. For opened items, we offer a 10-day return period from the date of delivery, provided the product is in good condition, with all original packaging, accessories, manuals, and warranty cards.
Most products sold by Rupezy are eligible for return, subject to the conditions mentioned in this policy. However, the following items cannot be returned:
To be eligible for a return, your item must be:
Note: For hygiene reasons, certain products cannot be returned if the sealed packaging has been opened or tampered with, unless they are defective.
The customer is responsible for return shipping costs, except in cases where:
In these cases, Rupezy will arrange for pickup and cover the return shipping costs. Please contact our customer service team for assistance.
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. This process typically takes 3-5 business days. We will notify you by email once your return has been processed.
After inspecting the returned item and confirming it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's processing time. For credit card payments, it may take one full billing cycle for the refund to appear on your statement.
In some cases, we may issue a partial refund:
Your refund will include the purchase price of the item and any applicable taxes. Shipping charges are non-refundable, except in cases where you received a defective, damaged, or incorrect item.
If you wish to exchange an item for a different size, color, or model, please follow the same process as for returns. Indicate in your return request that you would like an exchange and specify the item you would like instead.
If the exchanged item is more expensive than the original purchase, you will need to pay the price difference. If it is less expensive, we will refund the difference to your original payment method.
Exchanges are subject to product availability. If the requested exchange item is out of stock, we will contact you to discuss alternatives or process a refund for the returned item.
If your product arrives damaged or defective, please contact our customer service team within 48 hours of delivery. Provide photographs of the damaged item or packaging, as well as a description of the issue.
For products that develop a fault after the return period but within the manufacturer's warranty period, please refer to the warranty information provided with your product or contact our customer service team for assistance with warranty claims.
You may cancel an order before it is shipped without incurring any charges. To cancel an order, log in to your account and go to the "Orders" section, or contact our customer service team immediately.
Once an order has been shipped, it cannot be canceled. Instead, you will need to follow the return process once you receive the item.
If you received an item as a gift, we can process a return and issue store credit to you, even without a receipt. However, you will need to provide some information about the order, such as the purchaser's name, approximate purchase date, and a valid government-issued ID.
Items purchased during sales or special promotions are subject to the same return policy unless otherwise stated in the terms of the promotion.
For bulk orders (more than 5 units of the same product), please contact our customer service team to discuss return arrangements.
If you have any questions about our Refund Policy or need assistance with a return, exchange, or refund, please contact our customer service team at:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.